Shipping & Returns
We want your order to arrive quickly and in perfect condition. Here's everything you need to know.
Delivery
Delivery options
UK Standard Delivery
3–5 working days
£3.99
Free on orders over £75
UK Express Delivery
Next working day
£7.99
Order before 2pm
International Delivery
Europe: 5–10 working days | Rest of World: 7–14 working days
From £12.99
Rest of World from £19.99
Some items ship directly from our supplier partners. Delivery times may vary — we'll always keep you updated with tracking information.
Returns
Our returns policy
Return window
30 days from delivery
Condition
Unused, with original tags attached
Free returns
On orders over £75
Exchanges
Available — just ask
How to return an item
Email hello@cadenceeq.com with your order number and reason for return
We'll send you a prepaid returns label by email within 24 hours
Pack your item securely and drop it at any Post Office
Refund issued within 5 working days of us receiving your return
Questions about your return? We'll sort it for you.
Email us